Cancellation Policy

You may cancel or reschedule any session, at any time, at no cost. Do this from your account, or by contacting us.

We ask for 24 hours’ notice so the slot can be offered to somebody else. Inside that window we usually cannot fill it — but there is no fee, and there is nothing to pay.

Nothing is owed for a session you did not attend, because nothing is paid in advance. If it becomes a pattern we will talk to you about it rather than charge you for it.

If we cancel a session for any reason — coach unavailability, facility closure, or weather — there is nothing to pay and we will offer you a replacement time. In the rare case where you had already paid for that session at an earlier visit, we return that amount to you directly.

If conditions make a session unsafe we cancel or relocate it. Where possible we offer an indoor alternative or a replacement time before cancelling.

If something does not look right, contact us and we will review it.